Creative Solution: Help!
Business Problem: How do you differentiate 8,000 GE household products in the minds and hearts of consumers ?
Program Description: The GE commitment to help was an umbrella marketing program that promised easy access to pre- and post-purchase product information. The multi-year campaign included the GE Answer Center, today the world's largest hotline of its kind; Quick Fix, a do-it-yourself program for repairing major appliances; languange simplified use and care brochures; and helpful TV infomercials.
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